With texting, you can get total communication control in real time. It won’t matter if they have a basic flip phone or the newest iPhone, texts will reach it all. Thankfully, recipients never require internet connectivity to receive a text message.
In addition, connecting with your road warriors (like truck drivers on the go) also requires an “unplugged” way to get in touch. Text messages, on the other hand, receive a response in around 90 seconds. In fact, most emails sit in an inbox for up to 90 minutes before receiving a response. While email does a great job of this, it doesn’t necessarily ensure your message will get viewed right away. And you need a way to reach large groups of people at once to manage that. In a world of increasing internet connectivity, things can change in an instant. And what has proved to be a faster, easier, and more efficient way to communicate over the last decade than texting? Why Do Dispatchers and Logistics Managers Need SMS? While change may be tough, it may be just what you need to improve your field service management (FSM). Which is why it might feel a little intimidating introducing a new way to communicate into your operations. With that being said, we can understand how vital it is for your business to have timely, efficient, and reliable communication. Back to All Guides | More Industry Guides Introduction to Text Dispatch and LogisticsĪs the unofficial air traffic controllers for goods and services, overseeing hundreds of moving parts is just another day in the office for dispatchers and logistics managers.
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